• Your veterinarian submits a valid prescription to us — by fax or by calling the pharmacy.
• You can also fill out a prescription request on our secure platform, and we’ll contact your vet for you.
• Once we have your prescription, we’ll reach out (by phone, text, or email) to confirm and collect payment.
• After payment, we’ll prepare your medication and ship it right to your door. You can also pick it up at our Weatherford, Texas location if you prefer!

Please call us — our pharmacy team is happy to assist you!

We follow strict quality standards based on state pharmacy regulations and United States Pharmacopeia (USP) guidelines. Our quality program includes:

• Regular facility and equipment monitoring
• Staff training and certification
• Step-by-step verification during compounding
• Pharmacist quality control checks
• Testing of final products for safety and potency

You can feel confident that your horse’s medication meets the highest standards.

We use independent third-party laboratories to verify the quality and safety of our compounded preparations.

• For all sterile products, we complete sterility and endotoxin testing on every batch to ensure safety.
• Potency testing is performed at random intervals. This helps us continually verify that our compounding processes are accurate and consistently meet standards. Potency testing is not completed on every batch but is conducted regularly to ensure our procedures remain reliable.

We currently ship to:

Arizona, Colorado, Florida, Idaho, Iowa, Kentucky, Minnesota, Missouri, Montana, New Mexico, Oklahoma, South Dakota, Texas, Utah, Wisconsin, and Wyoming.

Unfortunately, state pharmacy laws prohibit returns. If you have unused medication, contact us for disposal instructions, or consult your veterinarian.

Call us at 888-982-9228 and we’ll provide your tracking number.

We package refrigerated medications in an insulated container with:

• A WarmMark temperature indicator
• Frozen gel packs
• 1 to 2-business-day shipping (Monday–Thursday only)

If you have concerns about your package’s temperature, call us right away at 888-982-9228.

We accept:

• MasterCard
• Visa
• Discover
• American Express
• Checks and money orders (sent in advance)

(We do not accept Care Credit or prescription discount cards.)

• If you have a prescription, fax it to 817-661-0618.
• Once we receive it, we’ll contact you with pricing.
• If you don’t have a prescription yet, you can fill out our prescription request form and we’ll help start the process.

No problem! Contact us at 888-982-9228 and we’ll reach out to your veterinarian to request a new prescription.

(Note: Most non-controlled medication prescriptions are valid for up to 1 year from the date written.)

Yes — a receipt will be included with your order. If you misplace it, just give us a call!

Absolutely! Just call 888-982-9228 with your current 

Please call us as soon as possible at 888-982-9228. We’re happy to assist with updates or cancellations if your order hasn’t already been processed.

Yes! Local pickup at our Weatherford, Texas location is available once your order is ready.

For safe disposal instructions:

• Contact us at 888-982-9228 or
• Speak with your veterinarian
• You can also find helpful disposal tips on the FDA’s website.

We’re available Monday–Friday, 8:00 a.m. to 5:00 p.m. CST at 888-982-9228.